Return and Refund policy
Return & Refund Policy – 3Ladies.com.pk
At 3Ladies, your satisfaction is our top priority. We carefully check and pack every order, but if something goes wrong, we are here to help.
1. Return & Exchange Eligibility
You can request a return or exchange within 3 days of receiving your order if:
- You received the wrong product
- The product arrived damaged
- The item is unused, unopened, and in original packaging
For hygiene reasons, used or opened makeup products cannot be returned.
2. Non-Returnable Items
We do not accept returns on:
- Used makeup products
- Opened skincare products
- Items without original packaging
- Products damaged due to customer mishandling
- Sale or discounted items (unless damaged/wrong item received)
3. How to Request a Return
To start a return or exchange, contact us within 3 days:
- WhatsApp: +92 342 5079527
- Email: contact3ladies@gmail.com
Provide the following details:
- Order number
- Product picture
- Issue description
Our team will respond within 24 hours.
4. Refund Policy
Refunds are provided only in the following conditions:
- Wrong product received
- Damaged product received
- Product out of stock after payment
Refund Method:
- Bank transfer
- Easypaisa/JazzCash
Refunds are processed within 3–5 working days after approval.
Cash on delivery shipping charges are non-refundable.
5. Exchange Policy
If the product is eligible, we will offer:
- Exchange with the correct item
- Exchange with another product of the same value
Customer may have to pay reshipping charges.
6. Return Shipping Cost
Return courier charges must be paid by the customer unless the product received was wrong or damaged.
7. Order Cancellation
You may cancel your order before it is dispatched.
Once shipped, the order cannot be canceled.